Privacy Policy

Effective Date: June 28, 2025

 

At Vivana Wellness, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, use our services, or interact with us online or in person.


1. Information We Collect

We may collect the following types of information:


Personal Information

  • Name, phone number, email address
  • Date of birth, mailing address
  • Health-related information you provide in forms or during consultations

Payment Information

  • Billing and credit card details (collected through secure, third-party platforms)

Website Usage Data

  • IP address, browser type, device data
  • Pages visited, time spent on site (via cookies and analytics tools like Google Analytics)

2. How We Use Your Information

We use your information to:

  • Provide, schedule, and manage wellness and aesthetic services
  • Communicate with you about appointments, results, or inquiries
  • Customize your experience and deliver relevant content
  • Improve our services and website
  • Comply with legal and regulatory requirements, including HIPAA

3. Sharing Your Information

We do not sell your personal data. We may share your information only with:

  • Authorized staff and providers for service delivery
  • Third-party service providers (e.g., payment processors, software tools) under strict confidentiality
  • Legal authorities when required to comply with law or protect our rights and safety

4. How We Protect Your Information

We implement strong security measures, including:

  • Secure encryption protocols (SSL)
  • HIPAA-compliant data storage and handling
  • Restricted access to sensitive information

However, no online transmission is 100% secure. We encourage you to contact us directly with sensitive concerns.

5. Your Choices and Rights

You can:

  • Request access, correction, or deletion of your personal data
  • Opt out of marketing emails at any time
  • Request limits on how we use or share your health data (as allowed under HIPAA)

To make a request, contact us at vivanawellness@gmail.com

6. Cookies and Tracking

Our website uses cookies to:

  • Understand site usage and improve content
  • Deliver tailored experiences

You can adjust your browser settings to limit or disable cookies.


7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent.


8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here with the effective date. Continued use of our website means you accept any changes.


9. Contact Us

For questions about this policy or your data, contact:

Vivana Wellness

26381 S. Tamiami Trail, Suite 110, Bonita Springs, FL 34134

239-445-2253

vivanawellness@gmail.com

[Contact Form]


Notice of Privacy Practices

Vivana Wellness

Effective Date: June 28, 2025

This Notice describes how your medical information may be used and disclosed and how you can get access to this information. Please review it carefully.


Your Rights

You have the right to:

  • Get a copy of your medical record
  • Correct your medical record
  • Request confidential communication
  • Ask us to limit what we use or share
  • Get a list of those with whom we’ve shared your information
  • Get a copy of this privacy notice
  • Choose someone to act for you
  • File a complaint if you believe your privacy rights have been violated

Your Choices

You can tell us your choices about what we share. For example, you can:

  • Let us share information with your family, close friends, or others involved in your care
  • Share your information in a disaster relief situation
  • Include your information in a health directory (if applicable)

If you are unable to tell us your preferences, we may still share your information if we believe it is in your best interest.

We never share your information for marketing, sale of information, or fundraising purposes unless you give us written permission.

Our Uses and Disclosures

We typically use or share your health information to:

  • Treat you: Share with other healthcare providers involved in your care
  • Run our organization: Improve your care, manage operations, and contact you
  • Bill for services: Send billing information to your insurance or a third-party payor

We may also share your information for:

  • Public health and safety (e.g., preventing disease, reporting reactions)
  • Complying with laws and regulations
  • Responding to legal requests or court orders
  • Law enforcement or government purposes, when permitted

We will never share your information without your written authorization for purposes not listed here (like marketing, employer requests, or non-healthcare uses).


Our Responsibilities

  • We are required by law to maintain the privacy and security of your protected health information (PHI).
  • We will notify you promptly if a breach occurs that may have compromised your PHI.
  • We must follow the duties and privacy practices described in this notice.
  • We will not use or share your information other than as described here unless you tell us in writing we can. You may revoke this permission at any time.

Changes to This Notice

We may change this notice, and the new notice will apply to all past and future health information we have about you. The new notice will be available upon request and posted on our website.


Questions or Complaints?

Please submit through our online inquiry form. https://vivana-wellness.com/contact-us/